Delivery

Deliveries to any Swiss or EU address is free of charge. Estimated time for deliveries is of 2-5 working days.

Please do not hesitate to contact us at contactallpaca@gmail.com in case of doubts. We will be glad to help and ensure you swiftly receive your scarf.

Return and Refund

In case you are not satisfied with your purchase, we offer a money back guarantee. You may return the product purchased a maximum of 30 days after initial delivery. 

For the funds return to apply, the product shall be in the same conditions as when received: unused, unwashed, and unaltered.

You will receive the amount through the payment method initially used in your purchase a maximum of 10 days following the reception of the returned goods. 

No reimbursement will be given for shipment fees, except for faulty or mistaken products.

Please contact us at contactallpaca@gmail.com and we will promptly respond with detailed instructions on the return of the goods or any related query you may have.